Last updated: 14 August 2026
Overview
We want you to be happy with your Tallow Baby order. Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, unsafe, or incorrect so that we can evaluate the issue and make it right.
Seven-day returns
You may request a return within seven days after receiving your order. To qualify for a change-of-mind return, the product must be unused, unopened, in its original condition, and in its original packaging.
To start a return, email sales@tallowbaby.co.za with your order number, the product you wish to return, and the reason for the return. Please wait for return instructions before mailing or delivering the product.
Personal-care and hygiene products
Because our products are personal-care items, opened or used products cannot be returned for change-of-mind or preference reasons. This hygiene restriction does not apply when a product is defective, damaged, unsafe, or incorrect.
Defective, damaged, unsafe, or incorrect products
Please contact us as soon as possible at sales@tallowbaby.co.za if your order arrives defective, damaged, unsafe, or incorrect. Include your order number, a description of the issue, and photographs where possible.
Where the product is defective, damaged, unsafe, or incorrect, Tallow Baby will cover reasonable return or collection costs and will provide an appropriate refund or replacement. Nothing in this policy limits any rights or remedies available under South African consumer law, including rights relating to defective goods.
Return shipping
For approved change-of-mind returns, the customer is responsible for the direct cost of returning the product to Tallow Baby. Original shipping or delivery charges are not refundable unless the return results from our error or the product is defective, damaged, unsafe, or incorrect.
We recommend using a trackable delivery service. Tallow Baby cannot be responsible for return parcels that do not reach us.
Refunds
Once an approved return is received and inspected, we will email you to confirm the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to reflect the refund in your account.
If you have received confirmation of a refund but it has not appeared after the processing period advised by your bank or payment provider, please contact us at sales@tallowbaby.co.za.
Contact us
For return, refund, or exchange questions, email sales@tallowbaby.co.za.